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October 2009
ProsLink upgrades Support Services

October Newsletter

May 2009
ProsLink receives national recognition from Cisco for SmartCare Services

ProsLink Case Study

April 2009
ProsLink elects Brian Kleber to the board of directors

April Newsletter

March 2009
ProsLink promotes Patrick Moss to Support Services Manager

February 2009
ProsLink Business Seminar

January 2009
Barracuda Link Balancer

December 2008
December Newsletter

November 2008
ProsLink hires Ryan Earl as a Network Engineer

October 2008
October Newsletter

Greek Newsletter

Zimbra Upgrade

September 2008
Technician Job Opening

September Newsletter

Greek Newsletter

August 2008
ProsLink hires Daneil Winter as a Computer Engineer

Greek Newsletter 1 & 2

May 2008
ProsLink becomes Cisco Select Certified Partner

April 2008
ProsLink hires Jason Carmichael & Troy Tinsley for newly opened Software Engineer positions

January 2008
ProsLink hires Patrick Moss as a new Microsoft Engineer

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ProsLink SmartCare Service Together with Cisco Services
Combining the Strengths of Cisco and ProsLink to Protect Your Network through Power of Collaboration

The ProsLink SmartCare Service, together with Cisco® Services, proactively verifies that your network is secure, reliable, and functioning optimally so that you can improve your employee productivity and customer responsiveness to get the most from your technology investments.

ProsLink SmartCare Service
Modern businesses rely on network applications more than ever before – and are more vulnerable to the lost productivity and profitability that can result from a network outage. As the network becomes the platform for business success in companies of all sizes, the service and support needs of many organizations are changing. While device-by-device support services provide excellent protection for individual devices, they cannot provide insight into the overall health and security of the network – or help businesses identify potential problems before they arise.

Now, organizations have a cost-effective solution. Cisco and its certified partners introduce an innovative service that combines network-wide technical support with ongoing network monitoring and proactive maintenance to deliver a comprehensive approach to the care and continuous improvement of your network. With this collaborative service offering that combines the complementary strengths of Cisco and ProsLink, you can increase your visibility into the health and security of your network, improve network reliability and performance, identify potential problems before they affect your business, and reduce the time and effort necessary to maintain your network.

The ProsLink SmartCare Service provides:

Peace of mind by proactively verifying that your network is secure, reliable, and functioning optimally at all times

Increased visibility into the ongoing health and security of your network, allowing you to address potential problems before they affect your business

Continuous network improvement through periodic assessments of your network foundation, security, and voice solutions, as well as your network’s ability to support new technologies

A complete solution that combines proactive network health checkups and ongoing monitoring with technical support and maintenance for your entire Cisco network with a single service offering

Customized network support that combines industry-leading Cisco tools and training with ProsLink's Cisco certified staff to create a comprehensive service offering customized specifically for your business

Comprehensive, Network-Level Support to Give You Greater Peace of Mind
Drawing on powerful tools and in-depth training from Cisco, ProsLink proactively verifies that your network is secure, reliable, and functioning optimally at all times. As a result, you can enhance the availability and performance of your essential business applications, protect the productivity of your employees, and provide a consistently excellent experience to your customers.

With a single ProsLink SmartCare Service contract, you receive proactive network health checkups as well as ongoing network monitoring, diagnostics, and remote software repairs. In addition, you receive expert technical support directly from your partner, who is already familiar with your business and the technologies you use, and can draw on extensive Cisco tools and resources to address any issues that may arise. Along with these services, ProsLink SmartCare Service includes Cisco IOS® Software updates and upgrades for all of your covered Cisco devices, as well as ongoing application software maintenance updates. In the event that a Cisco device must be replaced, the service includes next-business day hardware replacement directly to you, allowing you to quickly receive a replacement device without having to wait until the defective equipment is returned. Your IT staff also gains the ability to draw on a wealth of Cisco tools and resources through registered access to Cisco.com, Ultimately, you can take a comprehensive approach to the care and continuous improvement of your network for a single price, with a single point of contact.

Increased Network Visibility
ProsLink SmartCare Service provides visibility into the ongoing health and security of your network, giving you the information you need to improve performance and increase your operational efficiency. Through a secure online dashboard, you can view the status of your overall network health, security, and voice performance anywhere, anytime. The service allows ProsLink to maintain a clear, continuously updated picture of each device in your network to provide you with up-to-date status reports, identify potential problems, and make remote repairs. As a result, you can better protect your investment in Cisco technologies and address potential problems before they affect your business.

While ProsLink SmartCare Service continually collects information about the health of your network, you can rest assured that the service is secure. All information is transmitted over a secure HTTPS connection. In addition, while Cisco and your partner can monitor the status of your network and individual network devices, neither Cisco nor your partner have any access whatsoever to the data that is passing through your network.

Improved Network Performance
With the ProsLink SmartCare Service, ProsLink can perform periodic assessments of your network health and availability to proactively identify potential issues. These assessments help ensure that all of your Cisco devices are configured optimally, according to Cisco best practices. Your partner can notify you if there is an issue with any Cisco device in your network and recommend how to address problems before they affect your employees and your business proﬁtability. For many issues, such as conﬁguration errors or out-of-date software, your partner can make any required repairs and conﬁ guration changes remotely.

Depending on the technologies in your network, assessments also can include in-depth reviews of your network security systems and an evaluation of the performance and availability of your Cisco Unified Communications IP voice solutions. These assessments help you protect your investment in advanced Cisco security and voice technologies and help ensure that you are realizing the maximum beneﬁts from these solutions.

If you do not yet use Cisco IP voice solutions but are considering implementing a converged voice and data network, you also can take advantage of “prepare” assessments that evaluate your network’s readiness to support Cisco Uniﬁed Communications. These assessments provide a well-planned technology transition plan that speeds implementation, minimizes disruptions to your communication services, and helps you get the most from your IP voice investment.

Customized Support and Maintenance
The ProsLink SmartCare Service is customized speciﬁcally for you, to give you just the right level of network service to support the size and complexity of your business. In addition to comprehensive network support and ongoing monitoring and maintenance, the service also includes access to Cisco certified technicians.

By combining ProsLink personalized service and in-depth understanding of your business with industry-leading tools, training, and resources from Cisco, you gain a consistently excellent service experience that addresses all of your requirements throughout the lifecycle of your network.

Business Benefits
The ProsLink SmartCare Service provides the following benefits:

Increases network visibility and provides you with the information you need to efﬁciently manage and continually improve your network

Improves the uptime, security, and performance of your network through ongoing monitoring and periodic assessments that allow you to address problems before they affect your business

Allows your IT staff to operate more efﬁciently by reducing the time and effort required to keep your network running optimally Enhances your employee productivity and your customer responsiveness through improved availability of your essential business applications

Optimizes your business proﬁtability by helping you get the most from your technology investments

Simplifies your contract management and maintenance requirements through a single service contract that covers all of your Cisco devices

Combines the expertise and service advantages of both Cisco and Cisco certiﬁed partners into a single offering

An Intelligent Technology Evolution Path
ProsLink offers the ProsLink SmartCare Service, as well as other innovative Cisco solutions, as part of the Cisco Smart Business Roadmap. The Cisco Smart Business Roadmap provides a structured, prioritized evolution path for growing companies that combines customized technology solutions, world-class service, and flexible financing options to help you keep pace with change and make more informed technology decisions. The Cisco Smart Business Roadmap improves the long-term competitiveness of your business by helping you to address the business challenges of today while maximizing the future potential of your technology investments. With most technology providers, the relationship ends after the sale. When you invest in Cisco and Cisco certified partners, you can be confident that they are working continuously to expand the capabilities of your technologies and services and extend the value of your investment.

Comprehensive Support for Your Business
The satisfaction of your customers, the productivity of your employees, and the overall profitability of your business increasingly depend on your network. Now, you can take a comprehensive approach to the care and continuous improvement of your network. Drawing on the combined strengths of ProsLink and Cisco, the ProsLink SmartCare Service delivers greater network visibility, improves your ongoing network health and security, increases your operational efficiency, and extends the value of your Cisco investments.

If you would like more information on our ProsLink SmartCare Service or to discuss your individual requirements, please call us today at 1.812.330.0750 or complete our online inquiry form.