Pro IT Services
Desktop Support | Technology Outsourcing | Network Services
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ProsLink offers a range of IT infrastructure support services for the small and medium enterprise.  We can assist in all areas of the support life-cycle from network planning and installation to outsourcing and managed services.  We can also provide ongoing support and maintenance with comprehensive Service Level Agreements.  Below is a brief overview of the solutions we provide:

Remote Backup

Secure offsite data storage
• 24x7 restore ability
• Scalable
• High encryption
• Numerous restore points
• Affordable
• Monitored

Monitoring

• Proactive
• Real-time access to data
• Monthly analysis report
• Client notifications
• CPU Utilization
• Hard disk usage
• Temperature
• TCP/IP traffic

Network Consulting

• Technical audits
• Requirement specifications
• Feasibility studies
• Security analysis
• Disaster recovery planning
• Email and communications
• Remote user solutions
• Software compliance
• Anti-Virus / Malware

Network Deployment

• Software and hardware procurement
• Firewall configuration
• Internet and data connectivity
• Server installation and configuration
• Desktop imaging and deployment
• Active Directory and Group Policy management
• Server room cabling and organization
• Training

Network Support

• Onsite and remote support
• Network monitoring
• Licensing management
• Patch management
• Backup monitoring and restoration
• Hardware / software installation and repair
• Vendor management
• VPN management

Facilities Management

• Office layout design
• Project management
• Capacity planning
• Supplier management
Hosting

• Server
Colocation
• Managed hosting
• Off-site disaster recovery
• Application hosting
• Data redundancy
• Web hosting
E-Mail hosting

Cabling

• Layout and design
• New building cabling
• Existing building cabling
• Cable management
• Testing / documentation / labeling
• Cleanup and redesign of existing
• Maintenance and repair

Hardware/Software Sales

• Personal computer hardware and software
• Server hardware and software
• Network hardware
• Cable management hardware
• Wireless hardware
• IP video and telephony hardware
• Printing hardware

Server Management

• Server security audit
• 24x7 Monitoring / Maintenance
• Backup assurance and restoration
• Virus / Spyware defense 
• Add / Delete users
• Security policies
• Disk space monitoring
• Active directory and group policies
• Internet vulnerability scan


Help Desk Support

• Desktop support
• OS / Application installation
• Client-to-network connection
• VPN troubleshooting
• Virus / Spyware defense 
• Moves / Adds / Changes
• Local and network printing
• Enterprise-wide updates
• Regularly scheduled visits


Application Management

• Project management
• Installations and upgrades
• System administration
• Change request management
• Vendor liaison support
• End user training

If you would like more information on the services we provide or to discuss your individual requirements, please call us today at 1.812.330.0750 or complete our online inquiry form.


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